TERMS & CONDITIONS

Systur og Makar website and stores are made available to you with the following Terms and Conditions. 

Please read carefully before placing any orders on www.systurogmakar.is 

Systur og Makar is a trading name of Systur og Makar ehf. in Iceland under registration number: 630414-0320  & VAT number 117897. Our center address is Síðumúli 32, 108 Reykjavík, Iceland. Our phone number is +354-588-0100. If you have any comments about Systur og Makar website or shops, you can email us at systurogmakar@gmail.com

We may modify the Terms & Conditions from time to time.

Governing Law & Jurisdiction

These terms and conditions are to be construed in accordance with the laws of Iceland and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Icelandic courts.

SHIPPING

All orders are processed within 24-48 hours depending on item availability and credit card verification. If the product is not available or on stock, a service representative will contact you and announce an estimated delivery time. All orders are delivered with Islandspostur and their delivery, transportation and insurance terms apply to the delivery. Systur og Makar is thereby not responsible for damage during delivery. The buyer is responsible for damage during transportation from Systur og makar to the buyer. Domestic orders are shipped in 2-5 days. International shipping time is usually 5-14 days. Please note that Islandspostur does not deliver to APO (Army Post Office) addresses or PO boxes.

Deliveries from Islandspostur can be subjected to duties and taxes according to the receiving country's laws. These charges are not included in the product price.

If for some reason a product is not available, even though it is stated on the web store, we will notify you when the product will be available again and offer a full refund if the time to wait is not suited

DUTIES & VAT

Duties & VAT

All products made in Iceland are excluded from any duties, VAT or additional dues before shipping it out of the country. However, should you be shipping your purchased item at Systur og makar within Iceland, the VAT will be added to any currency you choose on our website. The VAT is always included in the Icelandic prices.

Systur og makar process all orders in ISK. While the content of your cart is currently displayed in other currencies, you will checkout using ISK at the most current exchange rate.

In most parts of the world you will be required to pay sales tax in your home country. It is always your responsibility to gather information about importing restrictions, customs and dues that may apply in your home country, as this varies between each country.

The information below has been gathered from several public sources and is considered to be accurate at the time of compilation (March 11th 2014). These figures are subject to change and it is the responsibility of the client to consult with the customs authorities of the importing country to confirm their accuracy.

COUNTRY

DUTIES

VAT

OTHER FEES

Albania

0-15%

20%

Algeria

3-40%

7% & 17%

TSA1 - Luxuries 20-110%

Andorra

1.7% - (avg: 3.6%)

4.5%

Aruba

0-12% (avg: 3.6%)

Australia

0-17.5%

GST2 – 10%

Austria

3.5-15% (avg: 3.5%)

20%

Belarus

20-40%

20%

Belgium

3.5-15% (avg: 3.5%)

12%, 21%

Bosnia & Herzegovina

0-15%

17%

Bulgaria

5-40%

7%, 20%

Canada

0-20%

GST2 – 5%

Chile

6-16.5%

19%

EXT4 (luxury) 50%-85%

China

0-35%

17%

COT5%-10%

Corsica

8% & 19.6%

Croatia

0-18%

10% & 25%

Cyprus

0-30%

17%

Czech Republic

0-20%

15% & 21%

Denmark

5-14%

25%

Estonia

20%

Avg Duty Rate 5%

Faroe Islands

0-25%

Finland

0-35%

23%

France

5-17%

5.5% & 19%

Germany

5-17%

7% & 19%

Gibraltar

12% (avg.)

Greece

5-7%

9% & 23%

Greenland

Import tax may apply

Guernsey

0-22%

Hong Kong

GST2 0%

Hungary

0-60% (avg. 8%)

27%

EXT4 (luxury) 10-35%

Iceland

0-30% (avg.3.6%)

7.5% & 25.5%

India

0-40%

13.5%

EXT8-24%

Ireland

5-20% (avg. 3.5%)

23%

Isle of Man (UK)

5-15%

5% & 20%

Israel

0.8-80%

18%

Purchase Tax 5-90%

Italy

5-20% (avg. 3.5)

22%

Japan

COT5%

Jersey (UK)

0-22%

GST2 5%

Latvia

0-55% (avg. 15%)

20%

Lebanon

0-70%

10%

Lichtenstein

8%

Lithuania

0-15%

21%

EXT10-100%

Luxembourg

5-14%

3% & 15%

Macedonia

0-30% (avg. 14.5)

5% & 18%

EXT5-62%

Madagaskar

5-25%

20%

Madeira

22%

Malasia

0-300% (avg. 8.1%)

GST2 5-10%

Malta

0-12%

18%

Mexico

IVA10-16%

Monaco

5-17%

5.5% & 19.6%

Montenegro

5% (avg.)

7% & 17%

Morocco

2.5-200% (avg. 10%)

10% & 20%

Netherlands

5-20% (avg. 3.5%)

6% & 21%

New Zealand

0-15%

GST2 15%

Norway

0-8%

12-25%

Pakistan

0-30%

GST2 17%

Poland

0-15% (avg. 4.2%)

7% & 23%

Portugal

0-15% (avg. 4.2%)

23%

Romania

0-30% (avg. 11.7%)

24%

Russia

5-20% (avg. 14%)

10% & 18%

EXT20-570%

Serbia

0-30% (avg. 9.4%)

20%

EXT5-70%

Singapore

0-1% (Import tax)

GST2 7%

Slovakia

0-15% (avg. 4.2%)

10% & 20%

Slovenia

0-20% (avg. 4.2%)

8.5% & 22%

South Africa

0-40% (avg. 20%)

14%

EXT5-10%

South Korea

7.9% (avg.)

10%

EXT15-100%

Spain

0-20% (avg. 4.2%)

21%

Sweden

2-14% (avg. 4.2%)

25%

Switzerland

3.2% (avg.)

2.4% & 8%

Taiwan

2-60% (avg. 8.2%)

5%

Thailand

0-45%

7%

EXT25-80%

Turkey

0-20% (avg. 5%)

18%

COT5 7-40%

United Arab Emir.

4-5%

Ukraine

0-20% (avg. 16%)

20%

EXT4 0-300%

USA

0%

0-11.725%

Sales tax 0-16%

United Kingdom

0-15% (avg. 4.2%)

20%

Avg = Average
1 = TSA – Tax Specific Additional
2 = GST – Goods and services tax
3 = IVA – Value Added Tax
4 = EXT – Excise Tax
5 = COT – Consumption Tax

 

PRIVACY & COOKIE POLICY

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted Privacy Policy that guides how we collect, store, and use the information that you provide us with. 

The following information is provided by Systur og makar to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.systurogmakar.is, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

SYSTUR & MAKAR PRIVACY POLICY

If you are under 16, we require that you inform a parent or guardian about Systur og makar Privacy Policy and Terms and Conditions as well as requiring their consent before registering or placing an order with Systur og makar. 

PERSONAL INFORMATION WE COLLECT FROM YOU

Systur og makar only collects personal information when you register into our account and receive your login. We only gather basic information requiring your full name, country of origin, email and address. By registering, you are consenting to the collection of your personal data.

If you do not have an account with us, we will store the same information as here above, until your product has been shipped, solely to enable us to process and fulfill your order.

When ordering a product at Systur og makar website, your credit card details are only saved for the duration whilst your payment is being processed and approved in the system. Valitor saves your credit card information in their safe system and not on the checkout payment site. 

Valitor has been granted the PCI DSS (Payment Card Industry Data Security Standard) certification which is intended to minimise any chances of card fraud. Valitor uses Address Verification Services (AVS), Card Verification Value (CVV2), MasterCard SecureCode, Verified by Visa (VbV) and Payment Application Data Security Standard (PA DSS) for distributed software.

Your card details are secured during this process, for both our customers that have an account and those without one.

For additional information about safe transfer of your payment on our website, we refer to Valitor homepage.

WHAT ABOUT COOKIES?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future. 

By using our website you agree that we can place cookies on your device and access them when you visit the site in the future. 

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

RETURNS & EXCHANGES

RETURNING YOUR PURCHASE

Should you by any chance want to return your newly purchased Systur og makar product, we ask that you contact our customer service by email: systurog makar@gmail.com. Kindly keep in mind that from receiving the product you have 14 days to return it. You will need to give them your purchase order number, date of purchase and reason for wanting to return the product. 

It is your decision to select the method which you select to return the product. Cost of returning is to be covered by the purchaser. It is yours to select the method if you decide to send the product back.  

You will be notified by email once your return has been received and processed.

EXCHANGING YOUR PURCHASE

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is to be paid for the replacement item. 

To exchange an item, contact our customer service by email: systurogmakar@gmail.com which will guide you through steps required for exchange. Please remember to specify the new size you require. 

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

RECEIVING YOUR REFUND

Your refund will be credited to the original purchaser's credit card and will include shipping costs for faulty items.  

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. We recommend you contact your local customs bureau directly for accurate details as this may vary and not be available for all countries.

Please note card refunds may take up to 5 business days to complete; this can vary greatly between card issuers. Unfortunately we are unable to have impact on this.

SYSTUR OG MAKAR POLICY

Items should be returned new, unused, and with the designer garment tags still attached. 

Returns that are damaged, spoiled or altered may not be accepted and may be sent back to the customer.